How To Fix IRS Error Code 8028

How To Fix IRS Error Code 8028

Fixing IRS error code 8028 is a common problem for taxpayers. This pesky error code can often cause headaches when filing taxes or accessing account details. IRS error codes In this article, we’ll dive into what causes “Error Code 8028” on the IRS help desk phone number contacting and how you can fix it.

What Causes “Error Code 8028” On IRS

Before we get into the nitty-gritty of fixing error code 8028, it’s essential to understand what causes it in the first place.

This error code usually appears when there’s a problem with the IRS error codes website, such as a system outage, high traffic, or technical difficulties.

System Outage
Technical issues or server downtime on the IRS website
High Traffic
Heavy user traffic during peak tax season causes an overload
Browser CompatibilityOutdated or unsupported browser accessing the IRS website
Device CompatibilityIssues with your specific device or its settings
Account IssuesProblems with your IRS account or limited access permissions
“Error Code 8028” On IRS

In some cases, it might also occur if there’s an issue with your account or if you’re using a device incompatible with the IRS website.

Now that we know the possible causes let’s dive into the various ways to fix IRS error code 8028.

Using Another Device

One of the easiest ways to fix error code 8028 is to try accessing the website using a different device.

This might seem like a simple solution, but sometimes the issue is related to compatibility or browser settings on your current device.

For example, if you’re using an outdated browser, it might not support some of the features on the IRS website.

Switching to another device can rule out device-specific issues and potentially solve the problem.

Creating A Regular IRS Account

Another way to fix IRS error code 8028 is to create a regular IRS account.

Sometimes, the error occurs when accessing certain website features or sections requiring a regular account.

If you’ve been using a guest account or an account with limited access, consider creating a standard IRS error codes account to see if it resolves the issue.

This will give you full access to the website and its features, and you might find that the error code disappears.

Wait For Some Time & Try Again

As mentioned earlier, one of the leading causes of error code 8028 is high traffic on the IRS website.

During peak tax season, the website can become overloaded with users trying to access their accounts, submit tax returns, or check their refund status. In such cases, the best action is to wait and try again later.

This will give the IRS website time to recover from the high traffic volume and hopefully resolve the error code issue.

Clear Your Browser Cache

Sometimes, browser cache and cookies can cause issues accessing certain websites, including the IRS website.

If you’re still experiencing error code 8028 after trying the above solutions, consider clearing your browser cache and cookies.

To do this, go to your browser settings and look for the option to clear your browsing data.

First, select the options to clear cache and cookies; then, attempt to reaccess the IRS website.

This might help resolve any issues caused by outdated or conflicting data stored in your browser.

Update Your Browser

As mentioned earlier, an outdated browser can cause compatibility issues with the IRS website.
If you haven’t updated your browser in a while, it’s worth checking to see if there’s a newer version available.

Modern browsers like Google Chrome, Firefox, and Microsoft Edge will automatically update to the latest version.

However, if you’re using an older browser like Internet Explorer, you might need to update it or switch to a more up-to-date browser manually.

Disable Browser Extensions

Browser extensions can sometimes interfere with website functionality, leading to errors like IRS error code 8028.
If you’re using any browser extensions, try disabling them temporarily to avoid the issue.

To disable browser extensions, go to your browser’s settings or add-ons menu and look for the list of installed extensions.

Disable each extension individually and try accessing the IRS website after each change.

If the error code disappears after disabling a specific extension, you’ve found the culprit.

Remember that you might need to restart your browser for the changes.

Check Your Internet Connection

A weak or unstable internet connection can lead to issues when attempting to access websites such as the IRS.

If you’re experiencing error code 8028, ensure your internet connection is stable and has adequate speed.

You can test your internet speed using various online tools or visiting websites like or

If your internet connection is slow or unstable, consider restarting your modem or contacting your internet service provider for assistance.

Use IRS2Go App

The IRS offers a mobile app called IRS2Go, which can be irs help desk, a helpful alternative for taxpayers experiencing error code 8028 on the IRS website.

The app is available for iOS and Android devices and provides access to many of the same features as the website, including checking your refund status, making payments, and finding free tax help.

Using the IRS2Go APP, you can bypass any issues with the IRS website and complete your tax-related tasks without encountering error code 8028.

Contact IRS Support Team

If you’ve tried all the above methods and are still experiencing error code 8028, it’s time to contact the IRS help desk support team for assistance.

You can reach the IRS error codes support team through their irs help desk phone number at 1-800-829-1040, available Monday through Friday from 7 a.m. to 7 p.m. local time.

When calling the IRS support team, be prepared to provide your personal information, such as your Social Security number, filing status, and other relevant details.

irs help desk phone number

The support team will help you troubleshoot the issue and guide you on the best action to fix IRS error code 8028.

Remember, encountering error code 8028 can be frustrating, but it’s essential to remain patient and try the methods outlined in this article.

In most cases, one of these solutions will help you successfully access the IRS help desk phone number website and complete your tax-related tasks without any further issues.


What is error code 8028 on the child tax credit?

Error code 8028, related to the child tax credit, occurs when there’s an issue accessing the IRS website or specific features related to the child tax credit.

The error could stem from high traffic, system outages, technical difficulties, or compatibility issues with your device or browser. To resolve the error, follow the troubleshooting steps discussed in the article.

What condition has been identified that’s preventing your access to this service?

Several conditions could prevent access to the IRS website, including high traffic, system outages, technical difficulties, compatibility issues with your device or browser, or issues with your account.

As mentioned in the article, identifying the exact cause may require trying various troubleshooting methods.

What is the error code 2001 tax transcript?

Error code 2001 relates to tax transcripts and occurs when your entered information doesn’t match IRS records.

This could be due to incorrect personal information, such as your Social Security number or filing status. Double-check your information and resubmit your request to resolve this error.

What is error code 2099 payment?

Error code 2099 is a payment-related error that occurs when there’s an issue with your payment method or information.

This could be due to an expired or invalid payment method, insufficient funds, or incorrect payment details. To resolve this error, ensure your payment information is correct and up-to-date.

What is an IRS 102 error?

An IRS 102 error is a general error code that indicates a problem with the IRS error codes system or website. It could be related to server issues, high traffic, or technical difficulties.

To resolve this issue, try accessing the website later or contact the IRS error codes support team for assistance.


Fixing IRS error code 8028 requires patience and persistence. The understanding the potential causes and utilizing the suggested solutions, you can successfully regain access to the IRS website and complete your tax-related tasks without further issues. Remember, if all else fails, you can always contact the irs help desk phone number team for assistance.

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