How to Fix IRS Error Code 8028

How to Fix IRS Error Code 8028

The Internal Revenue Service (IRS) is responsible for administering and enforcing the tax laws of the United States. Occasionally, taxpayers may encounter error codes when using IRS online services, and one such error is Error Code 8028. In this article, we will explain what IRS Error Code 8028 is, its common causes and provide a step-by-step guide on how to fix it.


Dealing with tax-related issues can be frustrating, especially when encountering an error code like IRS Error Code 8028. This error typically occurs when accessing or submitting your tax information through the IRS website or online services. The good news is that most IRS errors can be resolved with simple steps, and we are here to guide you through the process.

Understanding IRS Error Code 8028

IRS Error Code 8028 is a common error that occurs when there is an issue with transmitting your tax information. It can prevent you from successfully submitting your tax return or accessing certain online services the IRS provides. When this error occurs, you may see a message stating, “Error 8028: Your information did not transmit successfully.”

Common Causes of IRS Error Code 8028

Several factors can contribute to the occurrence of the IRS Error Code.

Understanding these common causes can help you troubleshoot and fix the issue more effectively. Some of the possible reasons include:

  • Internet Connectivity Issues: If your internet connection is unstable or slow, it can interrupt the transmission of your tax information, resulting in Error Code 8028.
  • Outdated Software: Using obsolete or unsupported Software can lead to compatibility issues with the IRS online services, triggering the error.
  • Browser Cache and Cookies: Accumulated browser cache and cookies can sometimes interfere with data transmission, causing Error Code 8028.
  • Browser Extensions: Certain browser extensions or add-ons can conflict with the IRS website, leading to transmission errors.

How to Fix 6 Steps IRS Error Code 8028

Now that we better understand the error and its causes let’s explore the steps you can take to resolve IRS Error Code. Follow the instructions below:

Step 1: Verify Your Information

Double-check the accuracy of the tax information you entered. Ensure your details, income, deductions, and credits are correctly entered and up to date. Even a small mistake or missing information can trigger the error.

Step 2: Update Your Software

Make sure you are using the latest version of the Software you are using to file your taxes. Outdated Software can sometimes encounter compatibility issues with IRS online services. Check for updates and install any available patches or updates.

Step 3: Clear Browser Cache and Cookies

Clearing your browser’s cache and cookies can help resolve issues related to stored data that may interfere with the transmission. Go to your browser settings and locate the option to clear cache and cookies. After removing it, restart your browser.

Step 4: Disable Browser Extensions

Disable any browser extensions or add-ons that you have installed, as they can sometimes conflict with the IRS website. Temporarily disabling them can help identify if they are causing the transmission error.

Step 5: Restart Your Device

Sometimes, a simple restart can fix temporary glitches and network connectivity issues. Restart your device (computer, smartphone, or tablet) and try accessing the IRS online services again.

Step 6: Contact IRS Support

If the above steps do not resolve the issue, contacting IRS support for further assistance is recommended. They have trained representatives who can provide personalized guidance and help you troubleshoot the error more effectively.

Tips to Prevent IRS Error Code 8028 in the Future

To avoid encountering IRS Error Code or similar issues in the future, here are some helpful tips:

  • Keep Software Updated: Regularly update your tax software to ensure compatibility with the latest IRS online services.
  • Double-Check Information: Always verify your tax information for accuracy before submitting it online to minimize the chances of errors.
  • Maintain a Stable Internet Connection: Ensure a stable and reliable internet connection when using IRS online services to prevent transmission interruptions.
  • Regularly Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies periodically can help prevent data conflicts and improve performance.
  • Be Mindful of Browser Extensions: Install browser extensions from trusted sources only and disable any unnecessary extensions when accessing IRS online services.


Encountering IRS Error Code can be frustrating, but with the right knowledge and troubleshooting steps, you can resolve the issue and continue your tax-related tasks. Remember to verify your information, update your Software, clear browser cache and cookies, disable extensions, and restart your device. If all else fails, don’t hesitate to contact IRS support for assistance.


Q1. What should I do if I encounter IRS Error Code 8028 multiple times?

If you encounter IRS Error Code multiple times, ensure you have followed all the troubleshooting steps mentioned in this article. If the issue persists, contacting IRS support for further assistance is best.

Q2. Can I fix IRS Error Code 8028 on a mobile device?

Yes, the steps provided in this article can be applied to both computers and mobile devices. Restarting your device, clearing cache and cookies, and disabling browser extensions also apply to mobile devices.

Q3. Are there any specific browser requirements to avoid IRS Error Code 8028?

While the IRS supports various browsers, it is recommended to use the latest versions of popular browsers such as Google Chrome, Mozilla Firefox, or Microsoft Edge for optimal compatibility.

Q4. Is IRS Error Code 8028 a serious issue?

IRS Error Code is a common transmission, not a critical issue. By following the troubleshooting steps outlined in this article, you should be able to resolve the error and continue with your tax-related tasks.

Q5. Can I prevent IRS Error Code 8028 from occurring in the future?

Yes, by following the tips mentioned in this article, such as keeping your Software updated, double-checking information, maintaining a stable internet connection, clearing cache and cookies, and being mindful of browser extensions, you can minimize the chances of encountering IRS Error Code 8028.

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